Frequently Asked Questions
IS THERE A MINIMUM QUANTITY FOR EACH ORDER?
Yes, there is a 25 tile minimum order. 25 tiles covers 25 square meters, which is equivalent to 264 square feet.
HOW LONG DOES IT TAKE TO RECEIVE MY SHIPMENT?
There is typically a 4 to 8 week lead time on orders. Newly processed orders are sent to the factory for immediate production. This way, you know your product is brand new and hot off the production line. They ship out of Georgia, USA.
WHAT IS THE RETURN POLICY?
Unused product can be returned directly to the manufacturer with a 25% restocking fee. All refunds are given as credit for a new purchase from any of the manufacturer’s products. All returns must be within 90 days of the sales date. Returns are not accepted for products whose style or color has been discontinued.
WHERE ARE THESE CARPET TILES MANUFACTURED?
The proprietary manufacturer of the Organic Carpet Tile design line is Joy Carpets Inc, based out of Georgia, USA, and the collection is called FreePattern®. Visit their website for additional color options, and use the contact form here to tell us which one you like. Joy Carpets Inc has been operating for many decades and primarily manufacture broad loom rugs in-house. Their line of carpet tiles are manufactured through a contract that utilizes the production machinery at the Milliken plant in Georgia, USA. Therefore, the quality of product and standards of production are as elite as other carpet tile products manufactured there.
WHAT ARE THESE CARPET TILES MADE OF?
The yarn fiber is called Antron 6,6. The tile construction is made up of cushions and moisture barriers that prolong the product's usefulness and life. For more information, please see the Specifications page.
HOW DO THESE CARPET TILES PERFORM UNDER HEAVY FOOT TRAFFIC?
Manufactured for heavy traffic, the carpet squares are commercial-grade and designed for long-lasting performance under the most rigorous foot traffic conditions.
ARE THEY EASY TO CLEAN?
Yes, the yarn fibers are made out of a material that cleans up easily. In most circumstances, messes can be cleaned up with just warm water. See manufacturer’s cleaning instructions. Because they are not glued down, it is also possible to remove affected tiles to hose them outdoors.
WHAT IS THE METHOD OF SHIPMENT?
Orders typically require a freight delivery service whereby the carpet tiles are delivered on a plastic-wrapped pallet. In these cases a hand-operated fork lift transports the pallet from the truck to the customer. Sometimes a truck with a lift gate is required. The factory conveniently organizes all domestic shipment logistics, whether for residential or commercial delivery.
DO THE CARPET TILES SHIP INTERNATIONALLY?
Yes, this flooring product is shipped internationally. In these circumstances, a customs broker is required and it is generally the responsibility of the customer to choose a broker. The broker's contact information is forwarded to us so we can organize shipment with the freight company. We can help make those arrangements if needed.
IS THERE A VISIBLE SEAM BETWEEN THE TILES?
Not when they are installed correctly. For a proper, visually-seamless installation, just lay the carpet tiles next to each other with no gap between them. Just make sure the corners are lined up with each other so they are not staggered. There is no tape or glue needed, just a nice and snug fit. This way, the geometric designs on the carpet tiles are uninterrupted from tile to tile, allowing for beautiful designs to be created.
HOW DO I CHANGE THE DESIGN AFTER INSTALLATION?
Easily. Since no tape or glue is required, all you need to do is locate a corner and gently pull up on the yarn. As the corner lifts, use your fingers to get a better grip. Because each tile is square, it will simply fit in place in the same square space where it was after you rotate it. The tacky back of each tile does not lose effectiveness over time, so it's ok to lift and rotate the tiles as frequently as desired.
WHY ISN'T TAPE OR GLUE REQUIRED TO INSTALL THESE CARPET TILES?
Since they are manufactured with a high-friction tacky back called StayTac, the cushion itself includes the method of installation. This is an environmentally-friendly approach that makes it so no special equipment or complicated skills are required. Visit the Installation page for information about cutting tiles and other considerations.
HOW DO I DETERMINE THE QUANTITY OF TILES I NEED?
Many USA customers are unfamiliar with exactly how large a meter is, and how it relates to our standard units. A meter is slightly bigger than a yard; so where a square yard is 3' x 3', a square meter is 3'-3" x 3'-3". And whereas there are 9 square feet in a square yard, there are 10.76 square feet in a square meter. We simplify the calculation by just using 10 square feet in a square meter since typically it's better to have a little bit extra just in case there is material cut away when creating a wall to wall assembly. The Home page on this website has a size chart that shows how much area various quantities will cover. To get an exact number, just measure the length and width in feet, then multiply those numbers to get the square footage. Finally, divide that number by 10 to get the square meters. Since each tile is one square meter, that's the number of tiles you need. For example, if the room is 18'-6" x 15'-3", multiply 18.5 x 15.25 to get 282.125. Then divide by 10 to get 28.2125, and round it to 28. Therefore, 28 carpet tiles are needed.
WILL THE CARPET COLOR FADE OR WEAR OVER TIME?
These carpet tiles have excellent warranties because the manufacturer stands by the quality of the final product. They are manufactured with optimal precision and craftsmanship to avoid color fade and wear. They are designed for heavy foot traffic.
THESE CARPET TILES ARE SO INGENIOUS, WHY HAVE I NOT SEEN THEM AROUND MORE?
Sometimes an unusual product has a tough time in the marketplace. When people don't recognize it or understand it they tend to shy away from it. Most of the customers who have purchased these tiles have done so for their home or office, so they aren't in the public eye so much. As more people discover these carpet tiles online, buy them, and/or share their experiences with them with others or on social media, we expect these carpet tiles will start wow'ing people more frequently. The basic fact that many different designs and patterns can be created with only one tile is an innovation that leaves people scratching their heads... especially since the concept is actually quite simple.
DIDN’T FIND THE ANSWER YOU WERE LOOKING FOR?
Send your questions using the Contact form.